Frequently Asked Questions

Frequently Asked Questions (FAQ) – Myti Crate

When will my order be shipped?

Our products are processed within 24 hours of placing your order and then shipped immediately.

Will I receive an email with my order details?

Yes! We will send you an email as soon as your order is placed, summarizing all the details and confirming your purchase.

Can I cancel my order?

No/Yes – we will send the item to your address. However, once you receive your item(s), you can return it to us, and once we receive it, we will fully refund your purchase.

What is your return/exchange policy?

We value our customers’ experience. If you have any issues with our products, we will gladly provide a full refund.

Step 1: Email us your order # and name with the subject “Refund Request”, listing the product and why you want to return it.

Step 2: Our team will respond (usually within 24 hours) with our return address.

Step 3: Send your item back to us. Once we receive it, we will inspect it.

Step 4: If everything is fine, we will refund the full amount of your item. You will receive an email with all the details, and the money will be deposited back into your account :)

What payment methods are accepted?

We accept all major credit cards from any country, including Visa, Mastercard, American Express, and more.

Are there any additional fees?

No – we never charge handling or processing fees.

My order is not processing, help!

Make sure the billing address you entered matches the one on your credit card.

How much does shipping cost?

Shipping is FREE worldwide!

Who ships my package?

Orders are shipped from our warehouses to your local shipping agency, and a local courier will deliver it to your doorstep.

How fast is delivery?

Delivery times may vary between 7–30 days.

Oops – I entered the wrong shipping address!

If you need to update your address, select the Contact Us tab and send us a message. Within 24 hours of placing your order, we can update it for you.

Have more questions?

Feel free to contact us via the Contact Us page, and our team will answer your questions as quickly as possible.

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Frequently Asked Questions